SCNE welcomes feedback on its services, especially from service users and their cares, whether these are compliments, complaints, or suggestions for doing things better.
Service users should feel free to let the care workers working with them have any comments they wish to make.
If they prefer to take up the matter with someone else in the organisation or if they feel that a point that they have made is not taken seriously or acted on, they can ask to be put in touch with a manager.
If a service user wishes their dissatisfaction to be dealt with more formally, they should take the steps outlined in the complaints procedure provided.
If anyone feels that SCNE has not dealt with a complaint to their satisfaction, they have the right to complain to the Care Quality Commission, which regulates our service.